Privacy Policy

1. Who we are

English Quest ("we," "us," "our") provides English language training, teacher placement, and related educational services. This policy explains what personal information we collect through this website, how we use it, and the choices you have.

2. Information we collect

We collect information you provide directly to us, such as when you:

• Fill out a contact or recruitment enquiry form (name, email, phone number, district or organisation name, and any message you include)
• Email or message us directly
• Apply to join our teacher network or submit credentials for review

We may also collect limited technical information automatically, such as browser type, pages visited, and general location, typically through cookies (see our Cookie Policy for details).

3. How we use your information

• To respond to enquiries and schedule calls
• To evaluate teacher applications and match candidates with placement opportunities
• To communicate with schools, districts, and placement partners
• To improve this website and our services
• To comply with legal and visa-related documentation requirements, where applicable

4. How we share information

We do not sell personal information. We may share information with school districts, placement partners, or visa-processing bodies as necessary to facilitate a teacher placement, and with service providers who help us operate this website (such as hosting or email providers), under confidentiality obligations.

5. Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law.

6. Your rights

Depending on where you're located, you may have rights to access, correct, or delete your personal information, or to object to certain uses of it. To make a request, contact us using the details below.

7. Children's privacy

This website is intended for schools, districts, teachers, and business contacts, not for direct use by children. We do not knowingly collect personal information from children through this site.

8. Use of business information for AI research and development

We may select information held in our business systems and provide it to specialist technology partners for de-identification and anonymisation. Once the information has been anonymised so that individuals can no longer reasonably be identified, the resulting datasets may be used and licensed for the research, training, evaluation, and improvement of artificial intelligence systems.

The information may come from business communications and records held in systems including Google Workspace, accounting and customer-management systems, development repositories, business messaging services, and contractual records. It may include names, business contact details, communications, meeting information, employment or contractor information, transaction and invoice information, signatures, contractual information, and technical contribution records.

The people affected may include current and former employees and contractors, school and client representatives, suppliers, advisers, prospective customers, other business contacts, and people mentioned in business correspondence or records.

Before transferring information, we review and minimise the proposed material. We exclude learner and child personal data, special-category personal data such as health information, purely personal communications, and information that is not relevant to the business processes being licensed.

Selected information may be transferred in identifiable form to a specialist technology partner and its authorised sub-processors solely for de-identification and anonymisation. The recipient and its authorised sub-processors may process the information in the United States.

Once the information has been anonymised so that it can no longer reasonably be linked to an identifiable person, the resulting datasets may be retained, used, licensed, and commercialised for AI model training, evaluation, product development, and related research. Recipients of the anonymised information are contractually prohibited from attempting to identify individuals from it.

Our lawful basis for processing personal data for this purpose is our legitimate interests. Those interests are developing and licensing carefully selected and anonymised business-process data for the responsible research, training, and improvement of AI systems, while supporting EQ's commercial sustainability. We conduct a Legitimate Interests Assessment and Data Protection Impact Assessment and adopt safeguards designed to protect affected individuals.

Identifiable personal data is retained only for the period required to complete de-identification and is permanently deleted no later than 30 days after receipt or completion of de-identification, whichever occurs first. Anonymised information may be retained and used indefinitely.

Transfers to the United States are governed by the European Commission's Standard Contractual Clauses together with the UK International Data Transfer Addendum. We also apply contractual and technical safeguards intended to protect information during transfer and processing.

You have the right to object to this processing. While the information remains identifiable, you may also request access to or correction or deletion of your information, or ask us to restrict its use. To exercise these rights or ask questions, contact jitesh.kumar@theenglishquest.com. You may also complain to the UK Information Commissioner's Office at www.ico.org.uk.

9. Contact us

If you have questions about this policy or how we handle your information, contact us at jitesh.kumar@theenglishquest.com.